Questions people ask
What happens after I pay?
GuavaSure, who provide the plan, send your login on WhatsApp. Add four photos of your pet and the vaccination card there. The pawket opens 30 days after you pay.
Which vets can I go to?
Any registered vet in India. There's no list to check.
How do I get paid back?
Pay your vet as usual, then send the bill and prescription within 60 days. It's paid back from the pawket in 2 days. There's no cashless option. We'll walk you through it when you set up.
{Name} has a health condition. Can I still get it?
Yes. Tell us about it in the questions. We read it ourselves before you pay, and we'll be straight with you about what the pawket would and wouldn't cover.
I have more than one pet.
Add one now. You can add the others straight after, on the last screen.
What if my pet is over 10?
Not just yet, but leave your number and we'll message you the moment that changes.
Everything that's covered
From day 31, at any registered vet in India.
Vet consultations
For a current illness or injury. Follow-ups, rechecks and out-of-hours visits included.
Tests
Blood, urine and faecal tests, cytology, skin scrapes, ear cytology, culture and sensitivity, in-clinic rapid tests, X-ray, ultrasound, FNA and biopsy collection.
Medicines
Prescribed for the illness being treated, from the clinic or an outside pharmacy. Includes medicines prescribed at a home visit.
Short-term illness
Infections, tick fever, parvo, distemper, upset stomach, diagnosed parasitic infections.
Infections, cat flu, feline parvo, upset stomach, diagnosed parasitic infections.
Skin and ear infections
Short-term skin infections, ear infections, abscesses and maggot wounds, including wound care, abscess draining and ear flushing.
Injuries
The consultation and the tests.
Same-day care
Treatment such as IV fluids, with no overnight stay.
Finding out what's wrong
Consultations and tests until there's a diagnosis, even if it turns out to be a long-term condition.
Surgery and hospital stays
Anything that needs cutting into tissue or a general anaesthetic. That includes neutering and spaying, fracture repair, lump removal, and dental scaling and extractions.
Stays of 24 hours or more, overnight stays and ICU.
Still covered: the vet visits before and after an operation, and day care.
Long-term conditions
Ongoing medication and monitoring, once a condition counts as long-term: treated for more than 6 months, diagnosed three times in a year, or put on lifelong treatment by a vet.
Still covered: the consults and tests to find out what's wrong, whatever the answer. Anything already paid back is never taken back.
Things they're already being treated for
Anything diagnosed, treated or showing signs before the plan starts, or in the first 30 days.
Still covered: if it clears up fully and there are 90 days with no signs and no treatment, it's covered if it comes back.
Specialists and advanced tests
Specialists and second opinions: cardiologists, neurologists, oncologists, dermatologists, eye, orthopaedic and internal medicine specialists, surgeons, dentists and reproduction specialists.
Advanced tests: CT, MRI, ECG, echocardiography, endoscopy, and all allergy testing.
Everything else
- The home visit fee itself. Medicines prescribed at a home visit are still paid
- Routine check-ups, with no current illness or injury
- Medicines, physiotherapy and fracture treatment for bone, joint and muscle injuries
- Vaccination (unless you take the add-on), deworming, tick and flea prevention
- Grooming, food, prescription diets and supplements
- Breeding, pregnancy and birth
- Euthanasia and cremation
- Microchips, certificates, boarding and transport
- Alternative therapies
- Treatment outside India, or by someone who isn't a vet